BCR is an organization that works with Customer Relationship, focused in Customer Service Experience, using a model that has a main objective: productivity and rentability strategy in seeking customers lifetime value. We offer outsource solutions to our customers to involve them, from the contact center until consulting, which help to reshape and improve the customer journey
A good experience to your customer isn't an option, but a necessity to your business raise. Outsource your Customer Service will leave you more time to concentrate in your main business, creating space to your company explore new raise oportunities.
We know the best method to serve our customers it's agroup brilliant and agile teams. Diverse people and entrepreneurs that are very involved in their businesses. When the company employers feel valued, they try to make the difference inside the company, so we invest in them as deeply as our customers invest in us. Our team comes from every sector in our company, and everyone is welcome in BCR. We celebrate diversity and the benefits that variety of cultures and origins can bring to your business.
BCR is a great partner of Santillana to solve problems and in strategies to our forces focused on consumer. The group aims for excellence in relationship and BCR is always together to us
S. SolangeAttendance Coordinator
I always say to our teams that I prefer to hold a tiger sometimes, than to push an elephant, and BCR is a tiger, a partner very worried with the customer business.
A. SouzaE-Commerce Manager - Trucks and Buses
BCR has entered Adobe's Life to support an innovative project and came to be the key to a global initiative, making customer service to all Latin America.
R. LemeAdobe Latam Manager
BCR's customer experience area made something spetacular with Pandora. BCR put Pandora back to the top of market satisfaction with an proactive action and consultive. This company thinks of the whole!
C. FabianiPandora LATAM E-Commerce Manager