Adobe
Adobe entrusted a crucial mission to BCR.CX
To increase retention and sales numbers. The project was so successful that it evolved into a global initiative
With only 3 months in charge of retention and sales operations, BCR.CX surpassed expectations, breaking historical records and exceeding all predictions. This success can be attributed to improved workflows, the implementation of Zendesk in the operations, integration of 55 with Hendrix, secure IVR, and the skilled training of agents.