Case - Adobe

Focused in improving results of retention and sales, Adobe bet on BCR to win challenges, and BCR became a key part to an global initiative
Adobe Retention and Sales Record


Adobe Logo, Letter A in red
Focusing on improving all retention and sales results, Adobe bet on BCR to win challenges, and BCR came to be the key to a global initiative. Within 3 months, BCR exceeded expectations, beating sales records thanks to the flow improvement, the use of Zendesk in the operation, the integration of 55 with Hendrix, safe IVR and operators training In 6 months, Adobe migrated their telesales operation to Brazil, and in 12 months, BCR became an Adobe Partner in Latin America. Today, BCR is a global case, with a team 10 times larger and with an ROI higher than 8 in sales record trimester by trimester.
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