Focused in improving results of retention and sales, Adobe bet on BCR to win challenges, and BCR became a key part to an global initiative
I want to be a case
Adobe Retention and Sales Record
Focusing on improving all retention and sales results, Adobe bet on BCR to win challenges, and BCR came to be the key to a global initiative. Within 3 months, BCR exceeded expectations, beating sales records thanks to the flow improvement, the use of Zendesk in the operation, the integration of 55 with Hendrix, safe IVR and operators training
In 6 months, Adobe migrated their telesales operation to Brazil, and in 12 months, BCR became an Adobe Partner in Latin America. Today, BCR is a global case, with a team 10 times larger and with an ROI higher than 8 in sales record trimester by trimester.