Artificial Intelligence

Our Quality Monitoring solution with Artificial Intelligence provides a scalable system that monitors agent service quality concerning greeting, understanding, handling, and closure, sharing improvement directions for each interaction.

  • Automated quality monitoring
  • Topic-based scoring
  • Justification of assigned scores
  • Guidance on how to improve service per topic
  • Customer sentiment per interaction
  • Reports and dashboards with key offenders, contact reasons, agent scores, etc.
  • Quantitative monitoring reports
  • Report API
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Conciex.Agent was born out of operational needs where volumes were unbalanced, and the number of resources needed to be much higher. We brought some artificial intelligence agents to life!

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