BI & Analytics

Our in-house Business Intelligence & Insights team closely monitors all metrics and data generated in your operation, aiming to provide a 360º understanding of the business and indicating areas for improvement.

  • Forecast analyses
  • Customer satisfaction studies
  • Satisfaction by main contact reasons
  • Callback studies
  • Sales impact studies
  • Sizing and volumetrics
  • Sales impact reports
  • Report structure with key KPIs
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