We build service dashboards in Power BI and Tableau with the KPIs your operation needs to monitor — CSAT, FCR, AHT, NPS and SLA — integrated with Zendesk and cross-referenced with sales and operations data. Less manual spreadsheet work. More real-time decisions.
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We cross-reference Zendesk data with sales, logistics and campaigns in a single panel. You stop opening four systems to build one number — and start deciding with today’s data, not last month’s.
The service KPIs that matter most — automated, refreshed and ready every morning. No analyst building Excel at 7 a.m. before the meeting.
Beyond the dashboard, we analyze your CX operation results, cross-reference them with sales and deliver suggestions prioritized by impact. Not just data — direction.
We collect, clean and structure data from Zendesk, ERP, e-commerce and logistics into a single base, build the dashboards in Power BI and Tableau and keep everything up to date via API and an AWS Data Lake — with no spreadsheet in the middle.
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We monitor CSAT, FCR (First Contact Resolution), AHT (Average Handle Time), NPS, SLA, ticket volume by channel, agent productivity and abandonment rate — all in automatic dashboards in Power BI or Tableau, integrated with Zendesk. We also cross-reference this data with sales and logistics when needed.
Yes. Most of our clients start exactly like that — data fragmented across systems with no consolidated base. We do the full build: collection, cleaning, structuring and modeling of the database before moving on to the dashboards.
Tailor-made. We build in Power BI and Tableau with the view structure that makes sense for your operation — not a template we apply to everyone. The starting point is understanding which questions your leadership needs to answer every week.
Yes. We analyze the CX operation results, cross-reference them with sales and deliver improvement suggestions prioritized by business impact. We don’t deliver only a dashboard — we deliver direction.
It depends on the complexity of the data sources, but the standard flow is: diagnosis and data mapping in week 1, structuring and connections in weeks 2 and 3, first dashboard in production in week 4. For operations with data already organized, we can move faster.
In a 30-minute conversation, we show what your operation’s service dashboard would look like — with the KPIs you already track, automated and integrated with Zendesk.
I want to see my dashboard
