CX with strategy and technology

Elevate the quality of your company's customer experience with personalized service, Zendesk consultancy, Artificial Intelligence and Software Development

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More about us

Your challenge's solution is our goal

BCR.CX is a Consulting, Technology, and BPO company that provides a comprehensive portfolio in developing customer experience strategies, enhancing the value proposition of your company. We aim to foster relationships based on trust, loyalty, and revenue optimization.

Our solutions

A customized ecosystem of solutions tailored to your needs.

Outsourcing BPO

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CRM Consulting

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Smart Telephony

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Messaging

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Artificial Intelligence

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BI & Analytics

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Software Engineering

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Our cases

Recognizing Successful Work

Adobe

We had the mission to increase retention and sales figures. The project was so successful that it became a global initiative.

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Volvo

Always maintaining a high standard of quality, the project aimed for a 40-fold increase in results, implementing the same model across multiple countries.

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Pandora

BCR.CX took over Pandora's customer service department during Black Friday, successfully raising and maintaining customer satisfaction levels.

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Testimonials

Recognition from Our Customers

Karollyne Souza

Adobe

BCR consistently exceeded expectations in the services provided. Agile, flexible, and collaborative, the BCR team manages to combine efficiency, speed, and quality in a way that is hard to find in the market.

Silvia Miranda

Santillana

Zendesk's consultancy was essential in establishing our operation from scratch, expanding to 12 brands. Their involvement allowed for the effective integration of various channels, standing out as a dynamic tool adaptable to consumer profiles.

Silvio Pereira

Pandora

We experienced a remarkable transformation in our customer service. The platform provided an integrated and simplified experience for our agents, enabling them to deliver exceptional support.

Pedro Scripilliti

Amara NZero

Organizing the entire Zendesk process in our operation was essential for improving SLAs in our main asset, the Customer. Having this control was an enhancer for our work.

Silvia Guimarães

Dasa

With the automatic reopening of the window, we significantly improved the customer experience, providing a more welcoming conversation with the beneficiary, always emphasizing our availability to assist them.

Felipe Mazo

Shoulder

Working together with our partner BCR.CX, Zendesk enabled us to integrate all our channels into a single platform, optimizing the CX team's time and delivering the best experience to our customers.

Abel Souza

Volvo

BCR.CX is more than just any partner. The BCR team is a strategic partner that supported us in creating the entire CX structure for Volvo with a global online sales project.