Your customer service sells, scales, retains and delights — with Zendesk, AI and CX BPO

Your service operation redesigned to sell more, retain better and scale without losing quality — with consultative BPO, award-winning Zendesk, applied AI and BI that shows results.

Start now!

+500team members

+300clients served

+13years in the market

+10in-house products

+5Zendesk awards

+150Zendesk certifications

Trusted by the best in the market

Our solutions

A customized ecosystem of solutions tailored to your needs.

CX BPO

CX, Zendesk CRM and ReclameAqui consulting under one roof — to cut your cost per contact and raise CSAT and FCR.

Know more

Retail BPO

B2B, B2C and D2C service and sales with AI on WhatsApp, chat and IVR — integrated with your ecommerce, marketplace and logistics.

Know more

Award-Winning Zendesk Consulting

Zendesk implemented and optimized by the partner that delivers the most: 250+ projects and Brazil's highest number of success stories in 2023.

Know more

Zendesk Contact Center

Smart telephony with no hardware to buy and nothing to configure: simple dashboard, integration with your CRM, lower cost.

Know more

Conciex - Apps for Zendesk

Zendesk-approved apps that automate your operation — ready to use, nothing to build.

Know more

Artificial Intelligence

Your quality monitored across 100% of interactions — AI flags exactly what each agent needs to improve, one by one.

Know more

BI & Analytics

Every metric from your operation in one 360º view — so you spot what to fix before it becomes a problem.

Know more

Software Engineering

Technology built for your operation: when an off-the-shelf tool doesn't solve it, we build what does.

Know more

Our cases

Recognizing Successful Work

Adobe

3 monthsto beat historical retention and sales records

Historic retention and sales records broken in just 3 months — a result so strong it became a global initiative at Adobe.

Know more

Volvo

40xprojected result, expanding the model to new countries

A service standard replicated with 40x more results — now expanding into new countries.

Know more

Pandora

Black Fridaywith customer satisfaction held at peak demand

Customer satisfaction held steady at the peak of Black Friday, the year's most critical demand spike.

Know more

Bauducco

>126%ticket growth in December — voice CSAT held at 85%

How Artificial Intelligence transformed Bauducco’s customer service in 2025.

Know more

Motiva

~3,100conversations per day, with ~64% retention across the main flows

Highway and rail customer service scaled with AI chatbots.

Know more

Dass

67%of resolutions automated, with no handoff to humans

After-sales for FILA, New Balance and Umbro scaled with AI bots.

Know more

Asaas

66.7%reduction in average handle time (AHT)

AHT reduction by centralizing context and systems on a single screen.

Know more

Vulcabras

+53.5%CSAT growth for the year, sustained for months

AI in omnichannel service, with group brands on a single Zendesk instance.

Know more

Havaianas

91%of conversations correctly understood by the AI chatbot

A successful Zendesk solution for Havaianas’s e-commerce.

Know more

Cantu

77.57NPS, with faster service reducing friction for the brand

Service agility that reduced friction and strengthened trust in the brand.

Know more

Decathlon

From scratchHR operation redesigned to be more scalable and human for employees

The HR operation redesigned from scratch with Zendesk.

Know more

Testimonials

Recognition from Our Customers

BCR consistently exceeded expectations in the services provided. Agile, flexible, and collaborative, the BCR team manages to combine efficiency, speed, and quality in a way that is hard to find in the market.

Karollyne Souza

Adobe

Zendesk's consultancy was essential in establishing our operation from scratch, expanding to 12 brands. Their involvement allowed for the effective integration of various channels, standing out as a dynamic tool adaptable to consumer profiles.

Silvia Miranda

Santillana

We experienced a remarkable transformation in our customer service. The platform provided an integrated and simplified experience for our agents, enabling them to deliver exceptional support.

Silvio Pereira

Pandora

Organizing the entire Zendesk process in our operation was essential for improving SLAs in our main asset, the Customer. Having this control was an enhancer for our work.

Pedro Scripilliti

Amara NZero

With the automatic reopening of the window, we significantly improved the customer experience, providing a more welcoming conversation with the beneficiary, always emphasizing our availability to assist them.

Silvia Guimarães

Dasa

Working together with our partner BCR.CX, Zendesk enabled us to integrate all our channels into a single platform, optimizing the CX team's time and delivering the best experience to our customers.

Felipe Mazo

Shoulder

BCR.CX is more than just any partner. The BCR team is a strategic partner that supported us in creating the entire CX structure for Volvo with a global online sales project.