Outsourcing BPO
Our internal CX BPO team supports in building and developing the team responsible for delivering a cutting-edge experience to your customers. Our operations team oversees the entire team formation and project development, coordinating stages with key support teams: HR/DP | Consulting | Technology | BI
- Recruitment and selection of team resources
- Conducting onboarding training
- Conducting refresher training
- Continuous operation status monitoring
- Team quality review
- Campaigns, task forces, and action plans
- Seasonal support services
Curiosities
Some of the operations agents have transformed into excellent CRM consultants. Why? Well, they navigated the tools every day and knew better than anyone the key aspects that the tool could improve!
