Case - Volvo

BCR has become an important Volvo Parts Partner, always with a high-quality standard, and now the project has a result objective 40x higher, starting with the same model in various countries.
The project has a result objective 40x higher

Volvo

Volvo Logo, a circle with an arrow in superior-left side and name 'VOLVO' at the circle middle
Volvo Trucks has the challenge to make customer service to a new sales channel integrated with truckers, concessionaires, and Volvo sales teams. To this initiative, the team used Zendesk to be a centralized tool for all projects. By consultancy and implantation BCR, all chain links were stuck together in a unique tool customized to Volvo and the Customer Service Team maintained all SLA's controls in a high level of satisfaction by 98%, so by this, BCR has become the essential part to identify consume patterns and helped to calibrate commercial strategies to identify a better communication to the customers. The BCR sales team was trained internally to serve the specific public with CrossSell, Upsell, and recurrend, mantaining the participation of telesales in 60% of the total channel, by diverses positive results. BCR has become an important Volvo Parts Partner, always with a high-quality standard, and now the project has a result objective 40x higher, starting with the same model in various countries.
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